Booking Policies

Clinic Appointments 

• Appointments can be booked online or via email.

• Please complete consultation and screening forms before attending.

• Arrive a few minutes early where possible.

• There is 2 hours free Parking on Clayton Street subject to availability (Free on Sundays)

• Late arrival may reduce treatment time to avoid affecting other appointments.

• If unsure which service to book, please contact us — we’re happy to help.

Mobile Appointments 

• Please provide a quiet, clean space suitable for treatment setup.

• Ensure there is enough room for a treatment couch and practitioner movement.

• Please advise of any parking restrictions, permits or access requirements before the appointment.

• Pets and distractions should be kept away where possible.

• Additional travel charges may apply outside local service areas (15 mile radius)

• Treatment may be declined if the environment is considered unsafe or unsuitable.

• There is a zero tolerance policy regarding aggressive or unsolicited behaviour towards staff.

Cancellations & Rescheduling

• We kindly ask for at least 24 hours’ notice to cancel or rearrange appointments.

• Appointments cancelled within 24 hours may incur a charge.

• Missed appointments without notice may be charged 100% of the appointment fee.

• Appointments can be rearranged subject to availability.

Forms & Screening

• Clients must be aged 16 or over. Clients aged 16–17 require written parental consent and a parent/guardian must be present throughout the consultation and treatment.

• Relevant consultation forms and screening questionnaires must be completed before treatment.

• The Confirmation screen will contain a link to required forms.

• Completing forms in advance helps us provide safe and appropriate treatment.

By booking an appointment you are agreeing to these policies. 

If you have any questions, please get in touch: info@vigour-clinic.com